Communication Represents You and Your Employer

My work requires me to be in constant communication with individuals involved in the case, whether internally or externally.  Due to repeated contact, I need to ensure I am a communicator others remember, and not one they remember for being a bad communicator. 

Depending on who I am communicating with, I adjust my communication. 

  • To Clients: My communication should be empathetic, and I should use layman's terms when referring to the legal process or procedures. Most of all, the communication needs to have information that is easily digestible. Oftentimes, clients disregard anything that seems too troublesome. 

  • To My Attorney and Team- Needs to be direct, clear, and to the point.

  • To the Court- Need to have all the information readily available to answer their questions, firm, friendly, and polite.

  • To Experts/ Vendors- Needs to be in written communication, clear, friendly, and accommodating.

In Application

Due to the nature of my work, where there are about 9 people on my team, I am responsible for ensuring that our caseload is constantly moving and that there are no stagnant cases. As a scheduling paralegal, my primary responsibility is to ensure our cases are trial-ready by meticulously overseeing various roles and guaranteeing that all necessary documents and productions are completed before their set deadlines. For instance, when I schedule a mediation, it is contingent upon having a demand for a specific value issued, expert reports finalized, and all medical billing records returned, ensuring our team is fully prepared. This single task requires me to coordinate with numerous individuals: the litigation paralegal to confirm adequate discovery and final expert reports, the litigation assistant for demand packet preparation, the client care coordinator to check for any client surgeries or treatments, the medical records manager for final bills, and, of course, the attorney and the client. Given the critical nature and impact of my role, effective, often over-communication, regarding case status is paramount. In this professional, fact-driven environment, I've developed a system for providing quick, clear information to the team, even creating my own Microsoft Teams message format: "Re: [case name] - Trial Date - Mediation set for [date] with [mediator information] - [followed by any additional comments]." This format proactively addresses common questions about the case, upcoming deadlines, and event specifics, saving time by eliminating back-and-forth conversations and providing a logical top-down flow of information. I further emphasize critical messages by marking them as important and also schedule weekly calendar meetings to address upcoming events with the entire team collaboratively.

Web of Communication

Communication in the Legal Field

To communicate quickly and efficiently, it is important to start with broader information first. 

  • Case name
  • Important Deadlines
  • Upcoming Case Events
  • Call to action

Gaps in Communicaiton

Even with effective communication strategies, managing meetings with multiple stakeholders remains challenging. Each person involved often has urgent, specific priorities that demand attention. As the meeting leader, I find my verbal communication skills insufficient here. I am actively seeking the most effective approach to address everyone's concerns and needs, all while maintaining focus and adhering to the scheduled time. 

To enhance my communication effectiveness, I believe developing strong non-verbal cues would be particularly beneficial. Establishing firm physical cues could help me maintain control and guide the meeting more effectively, ultimately ensuring our sessions are consistently productive, efficient, and on track.

“Listen with curiosity. Speak with honesty. Act with integrity. The greatest problem with communication is that we don’t listen to understand. We listen to reply. When we listen with curiosity, we don’t listen with the intent to reply. We listen for what’s behind the words.”

-Roy T. Bennett, The Light in the Heart

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